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Our Top Ten Most Frequently Asked Questions

1) I've downloaded my eBook, but it is missing pages/requires a password/gives me an error/isn't on my hard drive. What should I do?
Occasionally, a "plug-in" might be in place that will open up PDF or ePub files within your browser, which allows you to see the file without saving it. Unfortunately, downloading files using this type of plug-in will not always save them to your hard drive. To avoid this, and to place a copy of your purchase directly on your computer without the use of a "plug-in", please follow these directions:

Windows XP/Vista/Windows 7/Windows 8: When viewing your Smart Receipt, RIGHT-CLICK on the "Download Item Now" link. Then choose "Save Target As" (in Internet Explorer), "Download Linked File As" (Safari), or "Save Link As" (in Firefox and Chrome). Then you will be able to download the file directly to your computer without opening any programs. You will also be able to choose where the file is going.

Apple/Mac OS X: When viewing your Smart Receipt in Firefox or Chrome, RIGHT-CLICK (or Control-Click) on the "Download Item Now" link. Then choose "Save Link As." Then you will be able to download the file directly to your computer without opening any programs, and will be able to see where the file is going. If you are using Safari, simply click on the link, and the file will download automatically, usually to your desktop or your downloads folder.

Please note that most Macs use Preview as the default reader. In order to get the best user experience available with PDF or ePub files, we suggest Right-Clicking (or Control-Clicking) on the file once it is saved to your hard drive. Choose the option "Open With" and select the most up to date version of Adobe Reader.

2) I am having trouble printing my eBook. What should I do?
Please check that you have the most up to date version of Adobe Reader installed on your computer. You can download the latest edition of Adobe Reader here. When you are sure your version of Adobe Reader is up to date, try downloading your purchase once more using the steps outlined in question 1.

3) When I enter in my credit card information, I get a message that says: "Declined." What should I do?
If you receive a message that says "Declined," that means that our system was not able to get authorization from your bank to complete the purchase. If you see this message come up, try double checking to make sure all the numbers you have entered match what is on your credit card before trying once more. If you are sure all of the numbers are correct but get the "Declined" message again, please contact your bank for more information.

4) When I enter in my credit card information, I get a message that says: "Declined by Fraud Service." What should I do?
Our Fraud Service can refuse a purchase attempt for a few different reasons. Most of the time, it's due to an incorrectly entered credit card number. If you see this message come up, try double checking to make sure all the numbers you have entered match what is on your credit card, paying special attention to the CVV2 code (the three digit code on the back of your card). Once you are sure these numbers match, try again. If you are sure all of the numbers are correct but are refused again, please contact our Customer Service Department via e-mail or phone, and we will be able to give you more information.

5) What are the Copyright Rules Associated with my book?
While specific copyright rules for individual products can be found within the first few pages of each product, a good rule of thumb is to treat the eBook the same way you would treat a physical book. This means that making copies of activities for your class or backing up your file is okay, but making copies for other teachers, sharing it on a server, or making duplicate copies of the file for distribution is illegal. For more information on eBooks and copyright rules, please visit our Copyright Page.

6) What's the difference between a regular eBook and an Enhanced eBook?
Enhanced eBooks are unlocked PDFs, which allow users to copy and paste text and certain images. Some publishers (ie: Evan-Moor & Teacher Created Resources) also enable the use of the Typewriter Tool in Adobe Acrobat Reader with their enhanced eBooks. See our page on Enhanced eBooks.

7) I bought a regular eBook, but would like to upgrade to the Enhanced Version. What should I do?
If you would like to upgrade from a regular eBook to the same, Enhanced product, please contact our Customer Service Department. We can then help you upgrade to the Enhanced version for the price difference.

8) Do you accept Purchase Orders?
Yes! We accept purchase orders from schools and school districts within the United States and Canada. For easy steps on using a purchase order, please visit our page on Using Purchase Orders.

9) What company name will show up on my credit card statement?
Our parent company, TecKnoQuest LLC, processes all our credit card transactions. As such, the name "TecKnoQuest LLC" along with our phone number will appear on your statement.

10) If I do not like the product I have purchased, am I able to get a refund?
Our goal is for you to be completely satisfied with your purchase. If you are not satisfied, we do have a system in place for issuing refunds. For more information on refunds, please view our Refund Policy.

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If you have any questions about the DedicatedTeacher.com eStore or require further information, please contact:

  • Customer Service Department
  • The DedicatedTeacher.com eStore
  • E-mail: customerservice@dedicatedteacher.com (7 days a week)
  • Phone: (970) 835-4460 (Monday - Friday)