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Downloading, Saving, and Printing Your Purchase(s)

How do I get my purchased materials downloaded onto my computer?
After you have submitted your order we will summarize it in the form of a screen called the "Smart Receipt." From here, you will be able to download your purchases. To make sure you download and save your purchases directly onto your hard drive, please follow these directions:

Windows XP/Vista/Windows 7/Windows 8: When viewing your Smart Receipt, RIGHT-CLICK on the "Download Item Now" link. Then choose "Save Target As" (in Internet Explorer), "Download Linked File As" (Safari), or "Save Link As" (in Firefox and Chrome). Then you will be able to download the file directly to your computer without opening any programs. You will also be able to choose where the file is going.

Apple/Mac OS X: When viewing your Smart Receipt in Firefox or Chrome, RIGHT-CLICK (or Control-Click) on the "Download Item Now" link. Then choose "Save Link As." Then you will be able to download the file directly to your computer without opening any programs, and will be able to see where the file is going. If you are using Safari, simply click on the link, and the file will download automatically, usually to your desktop or your downloads folder.
Please note that most Macs use Preview as the default reader. In order to get the best user experience available with PDF files, we suggest Right-Clicking (or Control-Clicking) on the file once it is saved to your hard drive. Choose the option "Open With" and select the most up to date version of Adobe Reader.

I've downloaded my eBook, but it is missing pages/requires a password/gives me an error/isn't on my hard drive. What should I do?
Occasionally, a "plug-in" might be in place that will open up PDF or ePub files within your browser, which allows you to see the file without saving it. Unfortunately, downloading files with this type of plug-in will not save them to your hard drive. To avoid this, and to place a copy of your purchase directly on your computer without the use of a "plug-in," please follow the step by step instructions listed above.

Am I able to print my purchase(s)?
Yes, we encourage you to print out the activities or pages that you need, as this is one of the big advantages of eBooks.

How long do I have to complete my purchase?
You will have seven days to download your purchase, starting immediately.

If I order more than one item do I download them together or separately?
If you order more than one item you will have to download them separately. However, this is very simple to do because you will be downloading all the files from the same location.

I've purchased an ePub file. How do I download it?
To take advantage of the optimized reading experience of an ePub file, we recommend you first download the latest version of Adobe Digital Editions, a free program available for both Mac and Windows users, to view your ePub file. To learn more about Adobe Digital Editions, please visit their FAQ page.

After you have submitted your order we will summarize it in the form of a screen called the "Smart Receipt." From here, you will be able to download your ePub file. To make sure you download and save your purchases directly onto your hard drive, please follow these directions:

Windows XP/Vista/Windows 7/Windows 8: When viewing your Smart Receipt, RIGHT-CLICK on the "Download Item Now" link. Then choose "Download Linked File As" (Safari), "Save Link As" (Firefox and Chrome), or "Save Target As" (Internet Explorer). Then you will be able to download the file directly to your computer without opening any programs. You will also be able to choose where the file is going. To read your ePub file, simply double-click on the ePub file and if you have properly installed Adobe Digital Editions, your ePub file should open in Adobe Digital Editions.

Apple/Mac OS X: When viewing your Smart Receipt in Firefox or Chrome, RIGHT-CLICK (or Control-Click) on the "Download Item Now" link. Then choose "Save Link As." Then you will be able to download the file directly to your computer without opening any programs, and will be able to see where the file is going. If you are using Safari, simply click on the link, and the file will download automatically, usually to your desktop or your downloads folder. To read your ePub file, simply double-click on the ePub file and if you have properly installed Adobe Digital Editions, your ePub file should open in Adobe Digital Editions.

I've purchased a book that comes with a ZIP file. How do I download it?
If you have purchased a book that comes with extra files, such as pictures, MP3s, Powerpoint slides, or SMART Notebook files, you will see two download links on your Smart Receipt. The first will say "Download eBook." This is the PDF part of the product, which you can download and open using the instructions listed at the top of the page. The second link to a two-part product will say "Download ZIP File." Save this file on your computer the same way you would save a PDF. However, once it's saved, you will have to decompress it.

How do I decompress a Zipped file?
Windows XP/Vista/Windows 7/Windows 8: After you have saved the Zipped file to your hard drive, simply RIGHT-CLICK on the file, then choose "extract all." This should decompress the folder and allow you to access all of the files.

Apple/Mac OS X: After you have saved the Zipped file to your hard drive, simply RIGHT-CLICK or Control-click on the file, then choose the "Open With" menu. From here, you can select the program you wish to use to decompress the file if you have a preference, though we prefer to use the default program "Archive Utility." This will open up a folder in the same location and will allow you to access all of the files.

I am having trouble printing my eBook. What should I do?
Please check that you have the most up to date version of Adobe Reader installed on your computer. When you are sure your version of Adobe Reader is up to date, try downloading your purchase once more using the steps outlined at the top of the page.

 

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If you have any questions about the DedicatedTeacher.com eStore or require further information, please contact:

  • Customer Service Department
  • The DedicatedTeacher.com eStore
  • E-mail: customerservice@dedicatedteacher.com (7 days a week)
  • Phone: (970) 835-4460 (Monday - Friday)